Cancellation Policy

You may request cancellation of an order before it ships. Contact us as soon as possible with your name, order number, and the email address used at checkout.

1. How to Request Cancellation

Email support@starnesliving.com with the subject “Cancellation Request” or call +1 (757) 560-2186 during customer-service hours. A request is not complete until we confirm whether cancellation was possible.

2. When Cancellation Is Available

We will make a reasonable effort to stop an order that has not shipped. Because orders can enter packing or carrier processing quickly, we cannot guarantee cancellation after fulfillment begins, a shipping label is created, or the package is transferred to a carrier.

3. Orders That Cannot Be Canceled

If your order has shipped or cannot be stopped, receive the delivery and request a return under our Return and Refund Policy. STARNES LIVING pays approved return shipping costs. Please do not refuse delivery unless customer service instructs you to do so.

4. Cancellation Refunds

When a paid order is successfully canceled, we issue a refund to the original payment method. We initiate it promptly, but the payment provider may require additional time to post the credit.

5. Changes Instead of Cancellation

Address, quantity, or item changes are not guaranteed. Depending on order status, we may need to cancel the order and ask you to place a corrected order.

6. Cancellations by Us

We may cancel an order because of unavailability, payment failure, suspected fraud, a material pricing error, an unsupported address, or another legitimate fulfillment issue. If we cancel a paid order, we will notify you and refund the canceled amount.

Contact STARNES LIVING

STARNES LIVING
Operated by STARNES QEROMYX TRADING LLC
2983 Kirklevington Dr
Lexington, KY 40517
United States

Email: support@starnesliving.com
Phone: +1 (757) 560-2186
Website: https://starnesliving.com
Customer service hours: Monday-Friday, 10:00 a.m.-6:00 p.m. Eastern Time, excluding U.S. federal holidays.