Refund policy

This Return and Refund Policy applies to purchases from STARNES LIVING, operated by STARNES QEROMYX TRADING LLC.

Return Window

We accept returns for defective and non-defective products, including change-of-mind returns.

Please request a return within 30 calendar days after delivery. Contact us with your order number and the items you wish to return before sending anything back.

After approval, please hand the return package to the carrier within 30 calendar days.

Return Condition

We accept new and slightly used products. Returned items should include all supplied parts and accessories.

Original packaging is not required. Please use protective packaging suitable for the item.

Damage caused by misuse, improper assembly, or unauthorized modification is outside our standard return conditions. This does not affect your rights for products that arrived damaged, defective, incorrect, or incomplete.

Return Authorization and Shipping

Contact support@starnesliving.com or call +1 (757) 560-2186 to request authorization.

STARNES LIVING pays shipping costs for all approved returns, including change-of-mind returns. We provide a prepaid return label that you can download and print, together with packing and shipping instructions.

Please obtain approval and the return label before shipping your item.

Return recipient and address:

STARNES LIVING
2983 Kirklevington Dr
Lexington, KY 40517
United States

We do not charge a restocking fee.

Damaged, Defective, Incorrect, or Incomplete Items

Contact us within 30 calendar days after delivery with your order number and a description of the issue. Photos of the item and packaging help us assess the problem.

We will arrange a replacement, exchange, or return and refund as appropriate. STARNES LIVING pays the related shipping costs.

Exchanges

We accept exchanges. Please contact us within 30 calendar days after delivery to request one.

STARNES LIVING pays both the return shipping and standard shipping for the replacement item. After approval, please hand the original item to the carrier within 30 calendar days.

If the replacement costs more, we will confirm and collect the difference before shipping it. If it costs less, we will refund the difference to your original payment method.

We will confirm replacement availability before you return the original item.

Refunds

Refunds are returned to the original payment method and credited within 10 calendar days after we receive the returned item.

We inspect returns promptly and confirm the refund by email. For a full approved return, we refund the amount paid for the returned items, including any applicable tax. There is no standard shipping charge or restocking fee to deduct.

If your refund has not arrived within 10 calendar days after we received your return, contact us so we can resolve it with the payment provider.

For order cancellations, see our Cancellation Policy.

Customer Service

Email: support@starnesliving.com
Phone: +1 (757) 560-2186
Hours: Monday–Friday, 10:00 a.m.–6:00 p.m. Eastern Time, excluding U.S. federal holidays.