Shipping policy

STARNES LIVING is operated by STARNES QEROMYX TRADING LLC.

Delivery Area

We provide delivery to street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, P.O. Boxes, international addresses, or freight-forwarding addresses.

Shipping Cost

Standard shipping is free for all orders within our delivery area, with no minimum purchase. We do not offer paid expedited shipping.

Shipping Origin

Orders ship from:

STARNES LIVING
2983 Kirklevington Dr
Lexington, KY 40517
United States

Order Cutoff and Processing

Our order cutoff is 6:00 p.m. Eastern Time (ET), Monday through Friday.

Orders placed before the cutoff are processed within 1–2 business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays.

Delivery Time

Order processing: 1–2 business days.
Transit after shipment: 3–7 business days.
Estimated total delivery time: 4–9 business days.

We email shipping confirmation and tracking information when your order ships.

Address Changes and Delivery Issues

Please check your delivery address before placing an order. To request an address change, contact us before shipment so we can check whether the order can still be updated.

If your package is missing, damaged, or marked delivered but cannot be located, contact us with your order number. We will investigate and arrange an appropriate resolution.

If shipment is delayed beyond our stated processing time, we will notify you and provide the option to continue waiting or cancel the unshipped order for a refund.

For returns, see our Return and Refund Policy. For cancellation requests, see our Cancellation Policy.

Customer Service

Email: support@starnesliving.com
Phone: +1 (757) 560-2186
Hours: Monday–Friday, 10:00 a.m.–6:00 p.m. Eastern Time, excluding U.S. federal holidays.